Managed Services

Reliable operations. Clear accountability.

TIDORA operates your cloud as an extension of your team—handling monitoring, incidents, maintenance, and ongoing optimization. You get predictable reliability, clearer spend, and fewer distractions for engineers.

What you get

• 24/7 Monitoring & Incident Response

Health checks, alerting, and escalation paths aligned to agreed SLAs. Around-the-clock on-call available where required, with post-incident reviews to drive improvements.

• Proactive Maintenance & Hygiene

Regular patching, configuration-drift remediation, vulnerability follow-up, and change windows with runbooks to keep environments healthy.

• Backups, DR & Recovery Testing

Defined RTO/RPO targets, scheduled backup verification, and periodic recovery exercises to ensure you can restore when it matters.

• Cost Optimization (FinOps)

Rightsizing, autoscaling reviews, reservation/commit recommendations, and monthly cost reports with clear savings opportunities.

• Performance & Capacity

Data-driven tuning and capacity planning ahead of peak periods to avoid bottlenecks.

• Observability Operations

Dashboards for availability, latency, and errors; alert reviews and noise reduction so signals stay actionable.

• Security & Compliance Support

Access reviews, patch cadence tracking, policy checks, and practical audit assistance in coordination with your security team.

• Governance & Reporting

Monthly service reviews (reliability, incidents, performance, cost), risk log updates, and a living improvement backlog you can track.

• Flexible Coverage

Tiered support options and named service manager; scale up or down without growing headcount.

How we work

1. Onboard & Baseline - Agree SLAs/SLOs, escalation paths, cost targets, and access. Document runbooks and change process.
2. Run & Improve - Operate day-to-day, resolve incidents, maintain hygiene, and implement agreed optimizations in small, safe steps.
3. Review & Plan - Monthly reviews and quarterly planning covering reliability, performance, spend, and compliance - with prioritized next actions.

Outcomes you can expect

• Higher availability and fewer business disruptions
• Predictable costs with ongoing savings opportunities
• Faster recovery when issues occur, with learning built in
• Less operational toil so engineers ship features sooner
• An operations rhythm leadership can see and trust

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